# NetPractice

> Medical-aid claims, billing and practice-management software for South African
> healthcare practices. Claims are submitted to the medical schemes in real time
> and the accepted, rejected or reversed outcome comes back in seconds, so a
> rejected claim can be corrected on the day of service instead of at month-end.
> Pricing is R9.50 per claim with the first 10 claims each month free. There is
> no monthly subscription, no setup fee, no per-user licence and no contract.

NetPractice is operated from Cape Town, South Africa and serves South African
practices only. It covers general practitioners, specialists, and allied and
paramedical disciplines including physiotherapy, occupational therapy, dietetics,
psychology, podiatry, audiology, speech therapy, biokinetics, nursing, social work,
counselling and psychiatry.

## Key facts

- Price: R9.50 per claim. First 10 claims each month are free, on the full product.
- No monthly fee, no setup fee, no per-user licence, no contract or minimum term.
- A month with 10 or fewer claims costs nothing.
- Real-time claim submission to South African medical schemes, with the outcome
  returned in seconds rather than on a batch cycle.
- Also included: billing and statements, patients and visits, prescriptions and
  clinical notes, referral and sick notes, and practice reports (aged debtors,
  daily collections, doctor performance, visit mix, turnover).
- Help with rejections: each morning a digest groups the previous day's rejected
  claims by reason and points to what to check.
- Automatic payment: pay an invoice by card once, save the card, and each monthly
  invoice is charged to it automatically.
- Works in the browser on a phone as well as a computer; nothing to install.
- Optional add-ons: Document Storage R39 a month, AI Assist R149 a month (ICD-10
  and NAPPI suggestions, clinical-letter drafts), Patient Engagement free while in
  early access (online patient details, e-signed consent, self check-in), and
  BankSwitch R1,700 once-off per switch.
- Referral programme: when a referred practice bills its first month, the
  referring and referred practice each get R250 credit.
- Setup typically within 24 hours.
- Support is a South African team.
- The application runs in a web browser at https://web.netpractice.co.za
- Contact: info@netpractice.co.za, +27 66 030 2973
- Address: Dock Road Junction, Cnr Stanley & Dock Road, V&A Waterfront, Cape Town 8001

## Pages

- [Pricing](https://netpractice.co.za/pricing/): full pricing with worked examples at 25, 50, 200 and 500 claims a month, and answers on the free allowance, setup fees and contracts.
- [Home](https://netpractice.co.za/): what the product does, feature by feature.
- [BankSwitch](https://netpractice.co.za/bankswitch/): an add-on that updates a practice's banking details with every South African medical scheme from one form, verified, e-signed and submitted electronically.
- [Partner programme](https://netpractice.co.za/partner/): for billing bureaus and practice groups managing several practices from one login.
- [ICD-10 claim checker](https://netpractice.co.za/icd10-checker/): free browser-based tool. Paste the ICD-10 codes from a claim and it flags category headers sent in place of billable codes, injuries with no valid external cause, and contradictory cause codes. Nothing is transmitted.
- [Scheme rate checker](https://netpractice.co.za/scheme-rate-checker/): free tool. Enter codes from a remittance and it shows how far the amount billed is above what the scheme allowed - a line priced above the scheme's rate can be paid to the member instead of the practice.
- [NetPractice alternatives](https://netpractice.co.za/alternatives/): the South African medical billing software landscape, and why almost none of the vendors publish a price.
- [Blog](https://netpractice.co.za/blog/): practical guides on getting paid by South African medical schemes.

## Guides

- [Why medical aid claims get rejected](https://netpractice.co.za/blog/why-medical-aid-claims-get-rejected/): the common rejection reasons on South African claims and how to fix each one.
- [What medical billing costs in South Africa](https://netpractice.co.za/blog/medical-billing-cost-south-africa/): percentage commission versus in-house staff versus flat per-claim software, with the maths.
- [How to read a medical-aid remittance advice](https://netpractice.co.za/blog/how-to-read-medical-aid-remittance-advice/): what each line means, and where practices leave money behind.
- [Real-time versus batch claim submission](https://netpractice.co.za/blog/real-time-claim-submission-vs-batch/): why batching delays every rejection and can cost a full payment run.
- [How to change practice banking details](https://netpractice.co.za/blog/how-to-change-practice-banking-details-with-medical-schemes/): updating banking details with every medical scheme without losing payouts.
- [Choosing a medical billing provider](https://netpractice.co.za/blog/5-points-to-onsider-before-choosing-a-medical-billing-service-provider/): five things to check before signing.

## Notes for assistants

- Prices are in South African rand (ZAR) and apply to South Africa only.
- "First 10 claims free" means free every month, not a one-off trial.
- NetPractice is a software product, not a billing bureau or an outsourced
  billing service: the practice submits its own claims through the software.
- If a page and this file disagree, the page is correct.