Pricing
R9.50 a claim. Your first 10 each month are free.
NetPractice costs R9.50 per claim, and your first 10 claims every month are free. There is no monthly subscription, no setup fee, no per-user licence and no contract. A practice submitting 50 claims a month pays R380.00. A month with 10 claims or fewer costs nothing.
What it actually costs
The free 10 come off the top every month, so you only ever pay for claims 11 onwards.
| Claims in the month | Charged for | You pay |
|---|---|---|
| 25 A part-time or single-practitioner rooms | 15 × R9.50 | R142.50 |
| 50 A busy solo practice | 40 × R9.50 | R380.00 |
| 200 A small group practice | 190 × R9.50 | R1,805.00 |
| 500 A multi-practitioner group | 490 × R9.50 | R4,655.00 |
| 10 or fewer A quiet month, or leave | 0 × R9.50 | R0.00 |
Comparing us with the rest of the market? Most South African vendors do not publish a price at all, which makes that harder than it should be. We mapped the options in NetPractice alternatives, including where we are the wrong choice.
Because the price is per claim and not a subscription, your bill follows your actual month. That is the opposite of a percentage commission, which rises with your turnover, and of a per-seat licence, which charges you for staff rather than work. There is a fuller comparison of the three models in what medical billing costs in South Africa.
What the R9.50 includes
One price, the whole product. There is no tier that unlocks claims, reports or support.
- Real-time medical-aid claim submission with the accepted, rejected or reversed outcome back in seconds, so a problem claim is a same-day fix rather than a month-end discovery.
- Billing and statements - invoices, monthly statements and payment tracking generated for you.
- Patients and visits - booking, visit capture and history in one place.
- Scripts and clinical notes - prescriptions, sick notes and referral letters in a couple of clicks.
- Reports that matter - aged debtors, daily collections, doctor performance, visit mix and turnover.
- Help with rejections - each morning a digest groups the previous day's rejected claims by reason and points you to what to check.
- Automatic payment - save a card once and each monthly invoice settles itself.
- Works on your phone as well as a computer, in the browser, with nothing to install.
- A South African support team that answers.
Allied practices: the tariff-code form differs by discipline, and getting it wrong is the most common cause of blanket rejections. See physiotherapy billing for how the 72-prefixed codes work.
Optional add-ons
Switch on only what you need. Add-ons appear on your normal monthly invoice and you can switch them off again from the Billing page.
Document Storage
R39 a monthUpload and keep patient documents - referral letters, lab results, ID copies - with the patient record. Sick notes, scripts and letters you create in NetPractice are stored free without it.
AI Assist
R149 a monthSuggests ICD-10 codes from what you type, finds NAPPI codes from a trade name, and drafts sick notes, certificates and referral letters for you to check. You review and sign every final document.
Patient Engagement
Free in early accessPatients update their own details, sign consent and check themselves in from a link. Your team reviews every change before it touches the record.
BankSwitch
R1,700 once-offChanges your practice banking details with every medical scheme from one verified, e-signed form.
Refer a colleague
Know a practitioner who is still paying a percentage or a monthly licence? Share your referral link from the Billing page, and when the practice you referred bills its first month you each get R250 credit on your account.
Pricing questions
Is there a free version of NetPractice?
Yes. Your first 10 claims every month are free, on the full product - not a trial and not a reduced feature set. If you submit 10 or fewer claims in a month, that month costs you nothing.
What does medical billing software cost for a small practice?
On NetPractice a practice submitting 50 claims a month pays R380: the first 10 claims are free and the remaining 40 are R9.50 each. There is no monthly fee on top of that.
Are there setup fees, monthly fees or contracts?
No. There is no setup fee, no monthly subscription and no contract or minimum term. You pay R9.50 per claim beyond the first 10 in a month, and nothing else.
What happens in a quiet month?
You pay less, and if you submit 10 claims or fewer you pay nothing at all. Because the price is per claim rather than a subscription, a slow month, a holiday or leave costs you nothing.
Is the price per claim or per practitioner?
Per claim. Adding a practitioner, a receptionist or a second treating doctor does not change the price - only the number of claims you actually submit does.
Can my NetPractice invoice be paid automatically?
Yes. Pay an invoice by card and tick "save my card". After that each monthly invoice is charged to that card automatically. You can remove the card from the Billing page at any time.
What do the add-ons cost?
Document Storage is R39 a month, AI Assist is R149 a month, Patient Engagement is free while in early access, and BankSwitch is a once-off R1,700 per switch. Add-ons are optional and billed on your normal monthly invoice.
Do you have a referral programme?
Yes. Share your referral link from the Billing page. When the practice you referred bills its first month, you and that practice each get R250 credit on your NetPractice account.
How does per-claim pricing compare to a billing bureau taking a percentage?
A percentage commission rises with your turnover, so the better your month the more you pay. A flat R9.50 per claim does not move with the value of the claim. Which works out cheaper depends on your average claim value and volume.
Start on the free allowance
Create an account, submit your first claims free, and only pay once you are past 10 in a month. Set up within 24 hours.